Aqua Clear Filter not working properly

Question
Hello and good morning, My filter is not pushing the water at full capacity, looking at the intake tube and inside the filter there is a big air bubble. Any recommendations? I have tried emptying it and restarting it with no luck. Thank you for your time and trouble. Sharon

Answer
Hi Sharon,
This will have to be a trial and error situation. Make sure you fill it completely up with water before starting, it might help to raise and lower the intake tube a few times to help get things going again. Sometimes snails and sludge or pieces of plants can get into the filter's impeller so be sure to check for that too.

I hope you can get your filter running better soon!
Karen~